Salesforce Field-Service-Consultant Dumps PDF

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Sample Questions

Question 1

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal? 

A. Work Types with an Estimated Duration. 
B. Operating Hours for Customer Accounts. 
C. Work Orders with Operating Hours. 
D. Work Types with Service Level Agreement.

Answer: A

Show Answer

Question 2

which configuration can universal containers use to brand the field service lightning mobile app? 

A. Company colours 
B. Company address 
C. Company style sheets 
D. Company logo 

Answer: D

Show Answer

Question 3

Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS? 

A. Work Order Line Items 
B. Service Contract 
C. Work Order 
D. Account 

Answer: D

Show Answer

Question 4

Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups? 

A. Configure Status Transitions based on Resource Type. 
B. Limit Status Transition based on Profile. 
C. Allow Status Transitions based on Role.
D. Block Status Transitions using a Validation Rule. 

Answer: B

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Question 5

Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories. In which two ways should the Consultant show this relationship? Choose 2 answers 

A. Add the Service Territory Location Related List on the Service Territory page layout. 
B. Add the Service Territory Location Related List on the Location page layout. 
C. Create the Service Territory Location as a Location lookup field. 
D. Create the Service Territory Location as a Service Territory lookup field. 

Answer: A,C

Show Answer

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