Salesforce Certified-Business-Analyst Dumps PDF

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Sample Questions

Question 1

The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version is mandatory when it comes to releasing. What is the most efficient process for the BA to track the changes they are committing?

A. Agile planning 
B. DevOps 
C. Metadata backups 

Answer: B

Show Answer

Question 2

The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases. Which user story meets this requirement?

A. As a CRM manager, I need a record-triggered flow to view my team's work queues so 1 can monitor their open tickets. 
B. As a CRM manager, I need to see my team’s work queues so I can monitor their open tickets. 
C. As a user, I need to see case queue to monitor my team's work. 

Answer: B

Show Answer

Question 3

The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation. When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?

A. Suppliers, Inputs, Process, Outputs, Customers (SIPOC) Map 
B. Detailed Process Map 
C. Value Stream Map 

Answer: C

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Question 4

Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within the organization for improvements to the current opportunity pipeline process. One of the stakeholders has a tendency to dominate the conversation which takes the group off topic and interfaces with meeting the objective. How should the business analyst collaborate with the key stakeholder's?

A. Conduct individual interviews to gather input. 
B. Conduct a group brainstorming session to generate ideas. 
C. Conduct a focus group to identify pain points. 

Answer: A

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Question 5

Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following: • All logins must use multi-factor authentication (MFA). • Portal pages should load within 2 seconds. How should the BA document the items?

A. functional requirement 
B. Non-functional requirement 
C. User story 

Answer: B

Show Answer