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Salesforce ADM-261 Dumps PDF
Service Cloud Administration (SU24)- 354 Questions & Answers
- Update Date : November 08, 2024
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Sample Questions
Question 1
A Global company requires public documents to betranslated into multiple languages.Which implementation should the consultant recommend?
A. Lightning KnowledgeB. Classic Knowledge
C. Salesforce Content
D. Salesforce Files
Question 2
What is a business continuity challenge in a cloud-based contact center that operates24/7? Choose 2 answers
A. Highly available telecom solutionB. Periodic maintenance windows
C. Server hardware infrastructure rebuilds
D. System software restore after an outage
Question 3
What is the primary function of a private branch exchange (PBX)?
A. To receive multiple calls at one timeB. To use speech recognition to direct calls
C. To report the caller's background information
D. To mate calls to different agents
Question 4
The cost of service for Universal Containers' contact centers has steadily increased. Whatsolution should a consultant recommend to help reduce the cost of service in the contactcenters? Choose 2 answers.
A. Enable Chatter for agent collaboration.B. Create auto response templates for emails.
C. Enable Knowledge in a Service Cloud portal.
D. Enable Ideas in a ServiceCloud portal.
Question 5
Universal Containers wants to be able to assign Cases based on the same criteria they usefor Live Agent chats. Which feature should a Consultant recommend?
A. Omni-channel Skills-based routingB. Live AgentQueue-based routing
C. Omni-channel Queue-based routing
D. Case Skills-based Assignment Rules