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Microsoft MB-901 Dumps PDF
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)- 104 Questions & Answers
- Update Date : November 08, 2024
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Sample Questions
Question 1
A car parts distributor uses Microsoft Excel to track on-hand inventory quantities and uses Excel and Microsoft Outlook to track sales. The company uses a third-party on-premises finance system.The company needs an all-in-one solution that meets current needs.You need to recommend a solution for the company.What should you recommend?
A. Dynamics 365 Customer ServiceB. Dynamics 365 Supply Chain Management
C. Dynamics 365 Sales
D. Dynamics 365 Business Central
Question 2
A company uses Dynamics 365 Commerce.You need to establish an online store for the company.Which of the following should you configure?
A. Online Sales orderB. Online channel
C. Client book
D. Online customers
Question 3
A company plans to purchase Dynamics 365 Finance.The company has customers who frequently pay their invoices late or do not pay at all. The company continues to sell to these customers. This creates large write-offs of bad debt.The company needs to proactively communicate with customers, collect unpaid accounts receivables, and stop new sales until past due invoices are paid.You need to recommend solutions to facilitate communication and collections.Which three options should you recommend? Each answer represents a complete solution.NOTE: Each correct selection is worth one point.
A. Customer statementsB. Payment journals
C. Stop customer
D. Open sales orders report
E. Collection letter
Question 4
A company is implementing Dynamics 365 Business Central. The company wants to use project management tools.What should the company implement? To answer, select the appropriate option in the answer area.
Question 5
A retail store uses a point of sale (POS) system to process customer sales. A customer selects several items for purchase.The customer wants to come back to pay for the items later the same day.You need to recommend a process to support the customer request.What should you recommend? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.NOTE: Each correct selection is worth one point.